Marlink, a leader in managed services for business-critical IT
solutions, has reported a more than 350% increase in remote service
installations in 2024 compared to 2023.
More than 900 remote installations were completed by the end of 2024,
compared to just above 200 in 2023. Marlink data show that customer
installations increased during the year while integrations by Marlink
and its field service partners remained relatively flat.
Key benefits for shipowners include:
· Lower costs and time saving. Preparing the elements
for installation in advance means lower overall costs and optimised
operations, keeping the vessel connected and in compliance.
· Easier Installation. Simplified installation of LEO
and Cyber solutions alongside existing VSAT, safety and network
management services made possible for crew, including integration into
onboard network.
· Enhanced Support. Marlink has formed a dedicated
field remote support team to provide the tools and guidance needed to
help crews before, during and after the installation.
· Positive ESG impact. Using remote installation means
Marlink can reduce the carbon footprint associated with travel of
personnel to install equipment, which also reduces risk associated with
joining the ship.
Remote installations increased rapidly in recent years when service
personnel were unable to attend vessels and were obliged to support the
process remotely. The availability of new high throughput internet
solutions has encouraged customers to once again request remote
installation, as they contend with disrupted schedules and diversions.
“Shipowners are increasingly demanding managed services that enable digital possibilities across all areas of the business,” said Tore Morten Olsen, President, Maritime, Marlink. “The
ability to support this process remotely enables us to complete more
installations for more customers at the same level of quality and create
possibilities for the ship and its crew.”
Source: Marlink
https://www.xindemarinenews.com/en/worldreview/2025/0115/58030.html